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Is the shipping Free?

What types of guarantee do you offer

Are you an Apple authorized dealer



(416) 333-3301

Toronto + Nationwide

Shipping FAQ
Q: What areas of Canada do you cover with your repair services? A: At, we cover all areas of Canada. Coast to Coast, no matter where you are located, we will help you! Q: I have never shipped my MacBook anywhere before and I feel a bit nervous! What can you tell me to put me at ease? A: Here are 5 reasons which should put your mind at ease:
1 Shipping through online orders is now the new norm and is common practice. We receive MacBooks from all over Canada. 2 Your MacBook traveled across the world after manufacture, so if it is packed well, there won't be any problems. 3 Keep in mind that you are not sending your MacBook overseas for repair, it is being shipped to Toronto, Canada.
4 The shipping is secured & trackable and every MacBook is automatically insured up to $500 (additional insurance is available). 5 Don't pay a premium, cut out the middle man! MacBooks that cannot be repaired by most computer stores end up being shipped to us.
MacBook Repairs FAQ
Q: No fix, no fee! A: If we can not fix it, you only pay the shipping. Q: I live in Toronto; can I bring my MacBook directly to you for faster service? A: Yes you can, but you must call first to arrange a drop off time. Q: I don’t live in Toronto, how does it work? A: We keep the process very simple. First you will receive a quote by email and if you choose to proceed we will email you a prepaid label with very easy instructions. Once we receive your MacBook, we'll fix it and email you pictures showing it fixed with your invoice and a link where to pay. Q: What type of guarantee do you offer? A: We offer 6 months on all our repairs, extended guarantee is also available at a low price. Q: How long will it take to get my MacBook repaired? A: We aim to repair it within 24hr (business hours) from the time we receive it. Q: What payment methods does your company accept? A: We accept all major credit card, we also accept e-transfer and Interac. Q: Do you repair Apple products that are covered by the AppleCare Warranty? A: No we do not; we are in no shape or form affiliated to Apple Inc. We operate as a third party in accordance to Apple's guidelines. Apple, iMac, iPad, iPhone, iPad, MacBook, MacBook Air, MacBook Pro are all trademarks of Apple Inc. Q: During shipping, is my MacBook insured? A: Yes it is, by default we insure every MacBook up to $500, for more insurance select "Shipping Option 2" from the Mail-in page. Q: I have important data on my MacBook but I want to ship it for repair, what should I do? A: Please make sure to have a backup of your data before shipping it, remember that in the worst case scenario, a MacBook is always replaceable but NOT your data that is entirely your responsibility. Q: How long can I leave my broken MacBook or hard drive or any equipment with you? A: We are not responsible for equipment left with us for more than 3 months, unless we were informed by a confirmed email that more time was required for pickup or for shipping back. Q: Do you also repair iMacs? A: No, we only specialize in MacBook Repairs
© Undo it - MacBook repair only (416) 333-3301