Q: What areas of Canada do you cover with your repair services?
A: At undoit.ca, we cover all areas of Canada. Coast to Coast, no matter where you are located, we will help you!
Q: I have never shipped my MacBook anywhere before and I feel a bit nervous! What can you tell me to put me at ease?
A: Here are 5 reasons which should put your mind at ease:
4 Shipping is FREE for most repairs, it is secured & trackable and every MacBook is automatically insured up to $500 (additional insurance is available).
5 Don't pay a premium, cut out the middle man! MacBooks that cannot be repaired by most computer stores end up being shipped to us.
1 Shipping through online orders is now the new norm and is common practice. We receive MacBooks from all over Canada.
2 Your MacBook traveled across the world after manufacture, so if it is
packed well, there won't be any problems.
3 Keep in mind that you are not sending your MacBook overseas for repair, it is being shipped to Toronto, Canada.
MacBook Repairs FAQ
Q: No fix, no fee!
A: If no one tampered with the logic board or attempted to fix it, and if we cannot fix it, you won't have to pay for anything.
Q: I live in Toronto; can I bring my MacBook directly to you for faster service?
A: Yes you can, but you must call first to arrange a drop off time.
Q: I don’t live in Toronto, how does it work?
A: We keep the process very simple. First you will receive a quote by email and if you choose to proceed we will email you a prepaid label with very easy instructions. Once we receive your MacBook, we'll fix it and email you pictures showing it fixed with your invoice and a link where to pay.
Q: What type of guarantee do you offer?
A: We offer 6 months on all our repairs, extended guarantee is also available at a low price.
Q: How long will it take to get my MacBook repaired?
A: We aim to repair it within 24hr (business hours) from the time we receive it.
Q: What payment methods does your company accept?
A: We accept all major credit card, we also accept e-transfer and Interac.
Q: Do you repair Apple products that are covered by the AppleCare Warranty?
A: No we do not; we are in no shape or form affiliated to Apple Inc. We operate as a third party in accordance to Apple's guidelines. Apple, iMac, iPad, iPhone, iPad, MacBook, MacBook Air, MacBook Pro are all trademarks of Apple Inc.
Q: Is the shipping 100% free?
A: The shipping is 100% free on repairs over $345 (before tax).
Q: During shipping, is my MacBook insured?
A: Yes it is, by default we insure every MacBook up to $500, for more insurance select "Shipping Option 2" from the shipping page.
Q: I have important data on my MacBook but I want to ship it for repair, what should I do?
A: Please make sure to have a backup of your data before shipping it, remember that in the worst case scenario, a MacBook is always replaceable but NOT your data that is entirely your responsibility.
Q: How long can I leave my broken MacBook or hard drive or any equipment with you?
A: We are not responsible for equipment left with us for more than 3 months, unless we were informed by a confirmed email that more time was required for pickup or for shipping back.
Q: Do you also repair iMacs?
A: No, we only specialize in MacBook Repairs